Privacy policy

Privacy Policy

This Privacy Policy describes how (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

  1. General Information

1.1. This Privacy Policy describes how SIA CAPS! Chocolate, 40103292908, Rīga, Gustava Zemgala gatve 74, LV-1039 (from now on referred to as the "Data Controller") obtains, processes, and stores personal data that receives from its customers and persons visiting the website (from now on referred to – "Data Subject" or "You").

1.2. Personal data is any information relating to an identified or identifiable natural person, i.e., i.e., the data subject. Processing is any activity related to personal data, such as obtaining, recording, modifying, using, viewing, erasing, or destroying.

1.3. The data controller complies with the data processing principles provided for in the legislation and can confirm that personal data is processed following the applicable legislation.

2. Acquisition, processing, and storage of personal data.

2.1. Personally identifiable information is obtained, processed, and stored by the Data Controller, mainly through the online store's website and email.

2.2. By visiting and using the services provided in the online store, you agree that any information provided is operated and managed for the purposes set out in the Privacy Policy.

2.3. The data subject ensures that the submitted personal data is correct, accurate, and complete. Knowingly providing false information is considered a violation of our Privacy Policy. The data subject must immediately notify the Data Controller of any changes in the submitted personal data.

2.4. The Data Controller is not responsible for damages caused to the Data Subject or third parties if falsely submitted personal data drive them.

3. Processing of personal data of customers

3.1. The data controller may process the following personal data:

3.1.1. Name and surname

3.1.2. Date of birth

3.1.3. Contact information (email address and phone number)

3.1.4. Transaction data (purchased goods, delivery address, price, payment information, etc.).

3.1.5. Any other information submitted to us during purchasing services and goods offered by the website or when communicating with us.

3.2. In addition to the above, the Data Controller has the right to verify the accuracy of the submitted data using publicly available registers.

3.3. The legal basis for personal data processing is Article 6, Clause 1, subparagraphs a), b), c), and f) of the General Data Protection Regulation:

a) the data subject has given consent to the processing of his data for one or more specific purposes;

b) the processing is necessary for the performance of a contract to which the data subject is a contracting party or for the performance of measures at the request of the data subject prior to the conclusion of the contract;

c) the processing is necessary to fulfill a legal obligation attributable to the controller;

f) processing is necessary to meet the legitimate interests of the controller or a third party, except if the interests of the data subject or the fundamental rights and fundamental freedoms that require the protection of personal data are more important than such interests, especially if the data subject is a child.

3.4. The Data Controller stores and processes the Personal Data of the Data Subject as long as at least one of the following criteria is met:

3.4.1. Personal data are necessary for the purposes for which they were received;

3.4.2. As long as the Data Manager and the Data Subject can realize their legitimate interests, such as submitting objections or bringing or bringing a lawsuit to court, following the procedures outlined in external regulatory acts;

3.4.3. As long as there is a legal obligation to store data, such as under the Accounting Act;

3.4.4. The Data Subject's consent to the relevant personal data processing is valid if there is no other legal basis for personal data processing.

Upon termination of the conditions mentioned in this paragraph, the term of storage of the Data Subject's data also expires. Accordingly, all relevant personal data are permanently deleted from computer systems, and electronic or paper documents containing the relevant personal data or these documents are anonymized.

3.5. To fulfill its obligations to you, the Data Controller has the right to transfer your data to cooperation partners, data processors who carry out the necessary data processing on our behalf, for example, accountants, courier services, etc. The data processor is the controller of personal data. The payment platform Makecommerce provides payment processing. Therefore, our company transfers the personal data necessary for payment execution to the platform owner Maksekeskus AS.

Upon request, we can transfer your data to state and law enforcement authorities to defend our legal interests, if necessary, by drafting, submitting, and defending legal claims.

3.6. When processing and storing personal data, the Data Controller implements organizational and technical measures to protect personal data against accidental or illegal destruction, alteration, disclosure, and other illegal processing.

4. Rights of the data subject

4.1. Following the General Data Protection Regulation and Latvia

According to the legislation of the Republic, you have the right to:

4.1.1. Access your data, receive information about their processing, as well as request a copy of your data in electronic format and the right to transfer this data to another controller (data portability);

4.1.2. Request correction of incorrect, inaccurate, or incomplete personal data;

4.1.3. Delete your data ("be forgotten"), except in cases where the law requires data retention;

4.1.4. Withdraw your previously given consent to the processing of personal data;

4.1.5. Limit the processing of your data - the right to request that we temporarily stop processing all your data;

4.1.6. Contact the Data State Inspectorate

You can submit a request to exercise your rights by filling out the form in person at Riga, Gustava Zemgala gatve 74, LV-1039, or by sending the request electronically by writing to the customer support service at

5. Final provisions

5.1. This Privacy Policy has been developed following Regulation (EU) 2016/679 of the European Parliament and of the Council (April 27, 2016) on the protection of natural persons concerning the processing of personal data and on the free movement of such data and which repeals Directive 95/46/EC ( General Data Protection Regulation), as well as the laws of the Republic of Latvia and the European Union in force.

5.2. The data controller has the right to make changes or additions to the Privacy Policy at any time and without prior notice. Amendments become effective upon their publication on the website